The Why, What and How of customer success in the new normal for SaaS Businesses
Customer Success challenges on your mind?
Drive higher customer renewals and lower churn through globally distributed, capital efficient remote customer success CoEs
We deliver Customer Success as a Service with high productivity and innovation to directly impact revenue, cost and experience outcomes.
REMOTE CUSTOMER SUCCESS CENTERS IN INDIA FOR SCALE UP
Have an experienced entrepreneurial leadership team build a remote customer success team, from the ground up, with your company’s DNA. Empower your existing Customer Success team with a global resource cloud that operates as any remote team, is elastic to demand, functionally resourceful, and cost-efficient.
LEVERAGE AI, ANALYTICS AND AUTOMATION FOR DATA-DRIVEN DECISION MAKING
We don’t just replicate your global technologies, platforms and processes, but use a data-driven approach to deliver happier, more loyal customers. Use insights to drive CS productivity, deeper understanding of customer needs and superior decision making. Track customer success metrics that matter.
ACCELERATE CUSTOMER ACQUISITION AND EXPANSION
Land and expand customers through remote CS center. Create cross-sell and up-sell opportunities, monitor product usage, stay abreast of competitive landscape and track renewal risk factors. We help maximize customer value with a relentless focus on customer driven product development and contributing to product roadmap.
GAIN CONTROL OF YOUR CUSTOMER’S JOURNEY THROUGH THE LIFECYCLE
From accelerated onboarding to intuitive product adoption and platform advocacy, resolve your customer journey into a set of coherent uncompromised experiences. Leverage the power of technology, AI/Analytics and well crafted playbooks to transform your high touch customer success model to a low-touch, yet proactive one.
JUMP START. SCALE WITH FLEXIBILITY. INGEST YOUR TEAM WHEN READY.
Hit the road running with a small team that is hired to constitute the core of your remote customer success team. Curate and scale the team efficiently to match growth. Allow the team to mature on product, processes and playbooks. You have the flexibility to rebadge and transfer your team in at any time.
Evolution of Remote Customer Success Center
Incubation
Use our entrepreneurial approach to create the minimum scalable remote Customer Success unit. Start small, hire a team and pick a single Customer Success challenge to solve. Enable the team to function as a deeply integrated and extended team.
Growth
Extend base unit capabilities to newer customer segments, products and pre-sales. Train actively for operations, processes and skills. Create/revise playbooks for all scenarios. Function as a Global Customer Success Center of Excellence.
Innovation
Expand into new functions. Drive business and team expansion. Leverage and improve on company’s best practices to provide predictable and proactive Customer Experience. Harness deep analytics expertise to gain insights that can improve operational KPIs.
Schedule a conversation with us
We would love to discuss how our approach to Customer Success can make a difference to your overall growth and valuation.