IS THERE A SECRET SAUCE FOR CUSTOMER SUCCESS?

The Why, What and How of customer success keeping pace with hyper growth in SaaS businesses.

Customer Success challenges on your mind?

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Design and deliver superior customer experiences that accelerate time-to-value

We deliver Customer Success as a Service with capital-efficiency, high productivity and innovation. We help SaaS businesses optimize their customer engagements for lower churn, expanded renewals and higher customer acquisition

REMOTE CUSTOMER SUCCESS CENTERS IN INDIA FOR SCALE UP

Have an experienced entrepreneurial leadership team build a remote customer success team, from the ground up, with your company’s DNA. Empower your existing Customer Success team with a global resource cloud that operates as any remote team, is elastic to demand, functionally resourceful, and cost-efficient. 

LEVERAGE AI, ANALYTICS AND AUTOMATION FOR DATA-DRIVEN DECISION MAKING

We don’t just replicate your global technologies, platforms and processes, but use a data-driven approach to deliver happier, more loyal customers. Use insights to drive CS productivity, deeper understanding of customer needs and superior decision making.  Track customer success metrics that matter.

ACCELERATE CUSTOMER ACQUISITION AND EXPANSION

Land and expand customers through remote CS center. Create cross-sell and up-sell opportunities, monitor product usage, stay abreast of competitive landscape and track renewal risk factors. We help maximize customer value with a relentless focus on customer driven product development and contributing to product roadmap. 

GAIN CONTROL OF YOUR CUSTOMER’S JOURNEY THROUGH THE LIFECYCLE

From accelerated onboarding to intuitive product adoption and platform advocacy, resolve your customer journey into a set of coherent uncompromised experiences. Leverage the power of technology, AI/Analytics  and well crafted playbooks to transform your high touch customer success model to a low-touch, yet proactive one.

JUMP START. SCALE WITH FLEXIBILITY. INGEST YOUR TEAM WHEN READY.

Hit the road running with a small team that is hired to constitute the core of your remote customer success team. Curate and scale the team efficiently to match growth. Allow the team to mature  on product, processes and playbooks. You have the flexibility  to rebadge and transfer your team in at any time.


Evolution of Remote Customer Success Center

Incubation

Use our entrepreneurial approach to create the minimum scalable remote Customer Success unit. Start small, hire a team and pick a single Customer Success challenge to solve. Enable the team to function as a deeply integrated and extended team.

Growth

Extend base unit capabilities to newer customer segments, products and pre-sales. Train actively for operations, processes and skills. Create/revise playbooks for all scenarios. Function as a Global Customer Success Center of Excellence.

Innovation

Expand into new functions. Drive business and team expansion. Leverage and improve on company’s best practices to provide predictable and proactive Customer Experience. Harness deep analytics expertise to gain insights that can improve operational KPIs.

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Schedule a conversation with us

We would love to discuss how our approach to Customer Success can make a difference to your overall growth and valuation.